Update License File FAQ

If you were unable to update your license file, please see the following list of possible issues.

1. There was no link to click on in the email.
2. I was not given the choice to open the file.
3. I cannot download executable files.
4. I cannot download any files.
5. I have a network installation.
6. The license file utility gives a message that the security file is not found.
7. What versions are affected?
8. What about the 8.50 release?
9. How do I know if I have the new license file?
10. None of the above is the issue and I still cannot update my license file.
    

Contact Ivory Consulting

1. There was no link to click on in the email:
   Your email program may have stripped out the link for security reasons. Click here to see if you can open the file from your browser.
   
   
2. I was not given the choice to open the file:
   Your email program or your web browser may not allow you to open executable files. Try saving the STCHECK.EXE file on your desktop and running it from there.
   
   When asked "Would you like to open the file or save it to your disk?" click "Save." Then save the STCHECK.EXE file to your desktop. Once it is saved, double-click the STCHECK.EXE icon on your desktop.
   
   You can delete the STCHECK.EXE file when you have successfully updated your license file.
   
   
3. I cannot download executable files.
   Some companies do not allow executable file downloads. You may still be able to download the new license file SSSETS.STA. This file needs to be saved in the SYSTEM32 folder on your hard disk. Click here to download the SSSETS.STA file. This link includes instructions.
   
   If that still does not work, please contact us and we will send the STCHECK.EXE program to you on a floppy disk.
   
   
4. I cannot download any files.
   Please contact us and we will send the STCHECK.EXE program to you on a floppy disk.
   
   
5. I have a network installation.
   Contact your network administrator to perform this update. It only needs to be done once. Download the SSSETS file and save it to the SEC folder on the shared drive where the SuperTRUMP executable (STW.EXE) is installed. Click here to download the SSSETS.STA file. This link includes instructions.
   
   
6. License file utility gives message that the security file is not found.
   You may receive this message for a couple of different reasons.
   
   One, you may be running an older version of SuperTRUMP that does not use the SSSETS.STA license file. To check the release version and date in SuperTRUMP, from the Help menu, select About SuperTRUMP. Versions under 7.92 use an older licensing system that does not have a February 01, 2004 expiration date. We suggest upgrading to version 8.5 as soon as possible.
   
   Two, you may have a network installation of SuperTRUMP. You can find out if you have a network installation by running SuperTRUMP and from the Help menu, select About SuperTRUMP. Network installations are indicated in the top line "SuperTRUMP Standard Network Version 8.0," or something to that effect. Also, there should be a executable path and working directory displayed at the bottom of the screen.
   
   
7. What versions are affected?
   All versions 7.92 and later with a release date prior to the January 2004 8.5 release are affected. You may have a beta version 8.6 that was released prior to January 2004. Even though the version number is higher than the 8.5 release, it still may include the license file with a February 1, 2004 expiration date.
   
   
8. What about the 8.50 release?
   The January 2004 8.50 release includes a new license file that does not have the February 1, 2004 expiration date.
   
   
9. How do I know if I have the new license file?
   If you have a standalone installation you can run the STCHECK.EXE program. It will display the expiration date. If the expiration is after February 1, 2004, you have the updated license file.
   
   If you have a network installation, check the date of the SSSETS.STA file in the ...IVORY\SEC folder on the shared drive.
   
   If you don't know where the SEC folder is located, run SuperTRUMP and from the Help menu select About SuperTRUMP. The location of the executable is displayed there and the SEC folder is in the folder where the STW.EXE file is located.
   
   If the SSSETS.STA file is dated January 5, 2004 or later then it is up to date.
   
   
10. None of the above is the issue and I cannot update my license file:
    Please contact us and we will take care of the issue for you.
    
    Contact Information:
    Ivory Consulting Corporation
    (925) 926-1100
    

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