Account Help

Here are some common troubleshooting steps for using the website. For further assistance, feel free to contact us at (925) 926‑1100 and select 2 for immediate help.

Haven’t received a registration or password reset email?

• Check your spam folder: Sometimes emails find their way into the spam folder. It's a good idea to check there first.
• Email filters: Your organization's email filters might block emails from unrecognized sources. Please check with your IT department.

Unsure about your account registration?

• Try resetting your password: Use the Forgot Password feature. If you don't receive a password reset email, you may need to register an account.
• Need to register? Select here to re-register. If you don’t receive a registration or password reset email, please contact Ivory.

Forgot your password?

• Select Reset Password to reset your password.

Validation email lost or deleted?

• Select Resend Validation to receive a copy of the validation email.